Method for remote selling of goods and system for performing the same

FIELD: commerce.

SUBSTANCE: method involves selling goods by way of selling system comprising stores, distributing center and selling terminal chain; transmitting signals from buyer communication means to store communication means, said signals containing information on goods ordered by buyers, and transmitting signals from buyer communication means to store and/or distributing center, said signals containing information on selling terminals selected by buyers; preparing in stores ordered goods for sending and sending said goods to distributing center and further from distributing center to selling terminals selected by buyers; also transmitting signals from store communication means to selling terminal communication means, said signals containing information on buyers orders, and/or transmitting information carriers from stores to selling terminals, said information carriers containing information on buyers orders, with goods being stored in selling terminals and dispensed therefrom to buyers. Also disclosed is goods remote selling system.

EFFECT: reduced time and costs, increased turnover of merchandize and simplified construction of delivery means.

4 cl, 3 dwg

 

The invention relates to the field of trade, mainly to retail and wholesale trade in consumer goods, and is intended for distance sale of goods.

In the present invention under remote is a way of selling goods, where goods are sold by the stores on the basis of pre-order customers, and in this case, first, the orders placed by shoppers remotely, i.e. by means of transmission used by buyers communications on communications stores through the appropriate communication channels (for example, through the shopping sites on the Internet, by telephone, by sending an email to the shops etc) signals containing information about the ordered goods and if necessary, other required shopping for ordering information, and, secondly, buyers take the goods outside the premises (trading room, office or warehouse) to a store that sold to the buyer the goods (for example, acceptance of the goods is carried out according to the buyer's nominated address). Today in the retail and wholesale trade in consumer goods remote method of sale of goods is widespread. Typical trade deal within this method includes the following sequence of action is s:

- remote ordering of goods by the buyer;

- delivery of the goods to the buyer at the specified (assigned) last address;

- acceptance of the goods by the buyer.

Consider trade deal also includes the payment of the ordered goods, which, in principle, can be done at any point in the transaction from ordering to receipt of goods, inclusive. In practice, for each specific implementation of a trade transaction the seller sets the possible methods of payment and the corresponding valid time intervals of payment. More payment methods are discussed below.

As mentioned above, currently there are different ways for remote placement of the order. The most famous of these methods is a method comprising placing an order on the online store's website. Further, in the present invention the method for distance sale of goods, using the specified method of order placement, referred to as the first remote method. The first remote method is as follows.

The buyer through a computer with access to the Internet and equipped with a visualization program pages of Internet sites (so-called browser), visits the website of the store that sells the desired product, chooses the product of p is mestnogo on this site electronic directory (if necessary, the buyer uses the search system in this directory) and "puts" this item is in the so-called shopping cart. Forming a basket, the buyer fills out an electronic order form, which indicates your requisites, as a rule: first name, last name, phone number, email address, delivery address of the goods. Here, the buyer chooses one of the proposed store payment methods.

Currently used as a pre-payment of the product (and its delivery), and payment on delivery. Pre-payment is required, usually either in the ordering process (for example, use a credit card through the online store's website), or within specified by the seller period of time after placing the order (for example, Bank transfer on the basis of invoiced by the seller account). In case of payment after checkout, the store usually doesn't deliver until such time as the required payment is not received on Bank account of the seller. Payment on delivery is made when the transfer of the goods by courier to the buyer at the address specified in the order, the payment is made in cash or by credit card (because, as mentioned above, the payment method is selected in advance, to accept Bank card payments courier brings imprinter or a mobile terminal).

When you are finished ordering, the buyer means of the website confirms that all of the entered data. Later in the store verifies the ability to perform this order (for example, check the availability of the ordered goods in stock). Then at the indicated e-mail address, send a letter containing the acknowledgement of the order by the store, as well as the composition and the unique identifier of the order. Some time later (perhaps even the next day) the staff member is associated with a customer by phone number specified in the order, and agrees with the buyer the date and time of delivery.

Many modern online stores practice registered their clients, namely customer, customers placing an order on the website store, offering (or the buyer even obliged to choose a user ID and password and put them in a specific area of this site. Then when the next authorization of the buyer (i.e. the correct introduction of their ID and password) it gets on your personal page, on which he could trace the progress of their orders, to view the full history of their orders in this shop to make a new order, etc. Accordingly, all the information about the order remains in the store, if possible, indefinitely.

In recent years, increasingly placing orders through specialized the diversified Internet sites - the so-called Internet portals. Known, in particular, Internet portals, which provide customers the opportunity to order goods offered by many stores with customers provide an electronic catalog that includes the totality of these goods shops (see, for example, the Internet portal http://www.shopping.ru). Each product in this catalog is mapped to a reference to the store, some items may be represented in the directory more than once, with links to the different shops. These shops can offer their goods through the Internet portal, regardless of whether these stores their own sites on the Internet or not. Accordingly, if any of these stores has a website, the address of this site is used as mentioned links in commodity position, and if desired, the buyer instead of ordering by means of this portal takes you directly to the store's website and places an order there. If store Internet site, as a link, use the telephone number of such a store, and in this case, the buyer is associated with the store and places an order over the phone. The procedure of ordering on the website of the Internet portal is completely analogous to the above procedures, the ordering on the website of the online store, except that after buyer's approval of your order, all adopted by the portal information about this order is automatically sent to the relevant store, which carries out the further service of this order.

After acceptance of buyer's order one of the above methods in the store that implements the first remote method, carry out the picking order, and then deliver the goods to the buyer. Today, shipping is most often carried out by truck or by courier. Trucks are mainly used for delivery of bulky goods (major appliances and electronics, furniture and interior, spare parts for cars and so on) or relatively large quantities of goods. The crew of the truck, as a rule, consists of two or three people. In turn, the courier delivers relatively small items (small appliances and electronics, spare parts, audio and video products, books, stationery, toys, cosmetics, food, medicines and other cheap goods with small size and weight). The quantity of goods transported by courier within one flight, limited technical capabilities of the used vehicle (for example, the volume bug is nick passenger car or motorcycle), as well as physical forces courier.

Picking order and delivery of the goods is as follows. The store employee who took the order for execution, according to the division of acquisition orders and service Manager, delivery order, and the date and time of delivery. The Manager, in addition, according to the shipping address. While the division of acquisition orders completes this order, the Manager in advance (usually ordered by the buyer before the delivery date), based on the information about all the orders that will be delivered on the specified day, it selects a transport delivery truck or courier) and planning the best route of delivery. The route and the departure time of vehicle delivery plan so that delivery to the buyer's nominated address was made approximately ordered by the buyer. On the day of delivery the delivery crew (or courier) loads stocked goods in an appropriate vehicle, receives the documents stipulated under store with the rules of registration of this trade transaction (invoice, warranty card and so on), issued in the name of buyer, and at the appropriate time of departure leaves the route chosen by dispatcher. If the route appears to sieve the tion, significantly changing the planned delivery schedule (a traffic jam, accident or breakdown of the vehicle, delivery etc), delivery crew (courier) promptly (for example, through a mobile communication) agrees with the Manager, change delivery route. If the delivery of the goods within a reasonable time interval relatively ordered by the buyer delivery time carried out, there can be no Manager shall notify the employee who took the order, and he agrees with the buyer a new date and time of delivery.

Delivering the goods at the buyer's nominated address, delivery crew (courier) sends the goods to the buyer, making sure (for example, by analyzing the passport of the buyer), the buyer is the person in whose name was decorated with the order. The buyer accepts the resulting product, i.e. it checks the identity of the delivered goods ordered and condition of the goods. After successful completion of acceptance of the goods the delivery crew (courier) sends the buyer an invoice and other required documents, and the buyer signs a copy of the invoice to be returned to the seller. If the order provided for payment for the goods on delivery, the delivery crew (courier) receives from the buyer payment in cash or by credit card.

If acceptance of the goods n what was done (the product proved to be defective or damaged, was delivered the wrong item etc), then the delivery crew (courier) immediately takes the goods back. In this case, the employee store negotiates with the buyer parameters (date, time and address) re-delivery of the goods. In addition, if the buyer is a natural person, according to Russian law, he has the right to refuse acceptance of goods delivered, and then the store must offer the customer an alternative product or refund the value of the goods (perhaps minus the cost of delivery). Psychologically, the buyer is especially easy to refuse the goods if it under the terms of the order shall pay for the goods not in advance, and on delivery.

The first remote method has the following disadvantages. A modern metropolis, especially one as large as Moscow, characterized by great length and rapidly changing traffic situation. If there was any correlation between the shipping address the next time orders is practically absent, and the shipping address are distributed throughout the city and the nearest suburbs. In this situation, due to the complexity and significant variations of the lengths of the routes of delivery time transport delivery path becomes largely unpredictable, in practice, the number of orders, access is implemented one truck during the day, in most cases ranges from one to five (courier - up to ten). At the same time, the flow of orders daily taken by the appropriate store, quite predictable and affected mostly weekly and seasonal fluctuations. As a consequence, the number of required this store trucks and couriers for several consecutive days may also vary in several times. In this situation the store, not wanting to delay delivery of a significant part of the orders (this is unacceptable for competitive reasons), I have to maintain a staff of dispatchers and couriers, as well as a set of vehicles, designed for peak load (average service delivery will be underloaded), which increases the cost of delivery. Thus, it is possible to note three of the lack of the first remote method: the difficulty to ensure delivery to the customer ordered time due to the large uncertainty in the time of transport of the delivery path, the complexity and the complexity of dispatching the delivery, a significant underutilization of capacity in service delivery.

A fourth shortcoming of the first remote method consists in the following. Staff delivery (i.e. crew truck or courier) delivery process performs the following functions: driver courier, trade Advisor (and the crew of the truck also features loaders). If the buyer pays for the goods on delivery, the delivery staff, in addition, performs the functions of the clerk, collector, and guard. As noted above, the crew of the truck consists of two or three people, the courier is generally delivers the goods alone. Thus, the delivery staff should consist of qualified, reliable and, therefore, highly paid employees, otherwise the seller significantly increase the risk of return or loss of the goods. The implementation of this requirement increases the cost of the store for delivery.

As a rule, to increase the efficiency of delivery for one flight delivered the goods to multiple buyers. In this flight the goods are unloaded from the body of the truck all at once, but as bypass these buyers. As at the beginning of the flight and after each discharge the remaining body goods must be securely fastened to prevent them from damage during transportation. Thus, the quality and technology of securing goods in the truck body are increased requirements, which is the fifth disadvantage of the first remote method.

When preparing the truck for the flight, to the m will be delivered the goods to multiple buyers, the goods are loaded into the body of the car in the reverse order planned order of discharge (i.e. the order of the detour buyers). If the buyer rejects the goods, the delivery crew had either once to unload all other goods, to put the return at the end of the body and then load back the rest of the goods, or when the next delivery to unload returned product and then upload it back. As a result, the delivery crew lays down additional physical and psychological stress, and the crew often distracting from the delivery schedule. Thus, the sixth disadvantage of the first remote method is inefficient procedures for the return of unclaimed goods.

Seventh disadvantage of the first remote method lies in the fact that when ordering goods, the buyer shall assign the time for acceptance of the goods. In the conditions of modern life for many buyers, this is the problem, the more material, the more involved is the buyer.

In the case of delivery of the goods for the house, the buyer shall accept the goods, i.e. the verification of its quality and health, in his apartment, in the presence of an unfamiliar person. Often for such acceptance the buyer needs to go to the bathroom (go to the window or to the electric rose is ke), so, either leave a courier in the hallway of one, or invite him into the room with him. Many people such a situation can cause severe discomfort or even danger, which is the eighth disadvantage of the first remote method.

The closest in technical essence to the present invention is a method of remote sales, implemented a number of stores including via the Internet (hereinafter in the present invention this method is called the method of the prototype). In the method prototype buyer offer to receive the ordered goods in the sales area of the store selected by the buyer from the seller's list of stores (see, for example, stores http://www.elfort.ru, www.janus.lv, www.compass.ua). In these sources as an indication of release of the goods to the buyers used the word "store". Further, in the present invention to avoid confusion with the store, remotely selling goods, an indication of release of the goods will be used the phrase "trading platform" or, where this does not lead to the loss of clarity, the word "terminal".

The prototype method is as follows. The buyer in the order process on the website of the online store chooses to receive the goods in the trading terminal. In this case, the buyer offer a shopping list t is renalof with indication of their addresses. The buyer chooses the most convenient terminal and specifies it in the order form. In the rest of the ordering is similar to the first remote method.

After the adoption order online store delivers the ordered goods selected by the buyer trading terminal (or simply reserves the ordered goods in the terminal, if this product is already there and available) and notify the customer by telephone and/or email address specified in the order, the goods are ready for delivery to the buyer. Then the buyer comes to the terminal and receives the goods (i.e. the acceptance of the goods). This payment can be made by the buyer as a pre, and upon receipt of the goods selected by the buyer trading terminal.

The prototype method is, in principle, free from all the above drawbacks of the first remote method, except the third and fifth disadvantages. Indeed, because the online store determine the location of each trading terminal at the stage of adding the terminal to the existing network of sales this online store, then this location is not changed, the managers of this Internet store have the opportunity to prepare in advance for each of the trading terminal of both the main and alternatives to the s (in case of traffic jams and so on) route delivery vehicles not only from place to place picking orders before trading terminal, but from this terminal to other trading terminals (in case the vehicle must be for a single flight to deliver the goods in several trading terminals), as well as to acquaint with these routes staff delivery that eliminates the complexity and the complexity of dispatching the delivery. Upon delivery of the goods in trading terminals crews of the vehicle performs the function of the driver and possibly movers than eliminated increased demands on the crews of delivery (with the rest of the above functions entrusted to the staff of the trading terminal). Further, since the delivery of the goods in the trading terminal and acceptance of the goods by the buyer in the General case, spaced in time, in case of return of goods there is no need to immediately take from this terminal (in this case, however, is another disadvantage, discussed below). Also the customer does not need to assign a specific delivery time (and the online store, respectively, there is no need to deliver the goods to a specific time), because the buyer can receive the ordered goods at any time after delivery of the goods to the appropriate trading platform, and, as indicated above, on the fact of delivery of the goods the buyer shall notify. And, finally, because the acceptance of goods the buyer ASU is actulay not at home and in the terminal, there are reasons why the buyer feelings of discomfort.

The third and fifth shortcomings of the first remote method are evident in the way the prototype, though perhaps to a lesser extent. Because the sale of goods through a network of trading terminals carries out the method-prototype just one online store, also selling quite a limited range of goods (see the above references to specific shops), it is obvious that the volume of sales through this network may not be significant, and the stream of orders issued to customers through every single trading terminal of this network varies greatly from day to day. In this situation, this online store, wanting to reduce the costs of service delivery, has one flight vehicle delivery to deliver the goods ordered by one of several trading terminal (possibly located at a considerable distance from each other). As a consequence, the residence time of transport of the delivery path is still quite unpredictable, and in the same way as in the first remote method, the method-prototype store is forced to employ dispatchers and couriers, as well as a set of vehicles, designed for peak load, the average delivery service is not agrogene. In addition, similar to the first remote method over truck delivery the goods are unloaded from the body of this car all at once, but as detour trading terminal. As at the beginning of the flight and after each discharge the remaining body goods must be securely fastened to prevent them from damage during transportation. Thus, in the method prototype for quality and technology securing goods in the truck body are increased requirements.

In addition to the above disadvantages, the method prototype also has its disadvantages.

As indicated above, the goods, which refused the buyer in the terminal may remain some time in this store. It is not excluded that this product will be able to sell to another buyer, also chose this trading terminal. But, in the General case it is advisable to bring this item back to the place of picking orders, where (possibly after peritonectomy order) can be delivered the next buyer in any of the trading terminal, included in this sales network. The probability that one of the nearest vehicles will be fully discharged in this trading terminal and will be able to deliver the goods to the place of picking orders return flight, the residual is small. Therefore, to implement this return shipping will either need to send from picking orders a vehicle specifically for this product, which is an inefficient use of delivery vehicles (and, accordingly, the disadvantage of this method), or collect the goods motor vehicle in transit through this terminal, which entails the problem of violation of the planned sequence of unloading of the goods of the body, as described above sixth disadvantage of the first remote method.

Prototype method has the following disadvantage. Each of the stores that sell this way, sells specific, rather narrow, the range of goods through a separate network of specialized trading terminal. As a result buyers, collectively purchase goods extremely wide range, in the framework of the prototype method forced to receive the ordered goods to spend considerable time and possibly money on visits to a number of trading terminals belonging to different retail chains.

Much more attractive to buyers represented a hypothetical modification of the prototype method, in which a variety of shops selling together extremely Shiro is the second range of goods in one and the same set (net) trading terminal. Indeed, in this case, each buyer would want to get ordered in different stores goods-in-one trading platform, the most convenient (for example, nearest to the place of residence of the buyer). However, this modification of the prototype method shows the most significant in the context of the present invention drawback, the essence of which is as follows. In this modification each store from a specified set of delivery of the goods in trading terminals from their place of picking orders regardless of other shops out of this set. As a result, each such store is forced to employ dispatchers and couriers, as well as the set of vehicles that are required to deliver their goods to all trading terminals included in the above network, which significantly increases the total cost of these shops is the delivery. In the first approximation fair the following estimate: the total cost is proportional to the number of routes of delivery of goods from shops in the shopping terminals, that is actually proportional to the product of the number of shops on the number of trading terminals (see diagram corresponding to the system of selling goods figure 2 later in the description of the present invention). In addition is this, the total number of legal relationships between the participants in this system of sale equal to the specified product.

Another disadvantage of the considered modification of the prototype method is that together with the above-described flow of goods in each trade terminal will have a daily to do the appropriate flow of shipping documents, and due to the lack of uniform for all of the above stores order processing and transmission of these documents in trading terminals each of these stores will be sent to the trading terminals of shipping documents in a specific store format, which greatly complicates the processing of these documents in the trading terminal.

Currently, the number of shops visited by the residents of a typical neighborhood in a major city for the purchase of goods of mass demand, can reach several tens. If we consider this situation in relation to this modification, it becomes evident that through one or more trading terminals located in this neighborhood every day will be a large flow of goods, picking the same few dozen shops. Since in this modification, as noted above, each of these stores took yet his part of his own goods motor vehicle, on each of these trading terminal of the vehicle from different shops will regularly form a queue for unloading, which is also a disadvantage of the considered modification of the prototype method.

Thus, consider a hypothetical modification of the prototype method, being extremely attractive to buyers, it is still not applied in trade due to its unprofitability for shops.

The technical task of the present invention is to eliminate all the above-mentioned disadvantages of the prototype method (and its hypothetical modifications).

This task is solved in that in the method of distance sale of goods according to the present invention, the goods are sold through the trading system, containing stores, distribution center and a network of trading terminals, and communication with customers communication stores transmit signals containing information about the order buyers of the goods, communication with customers communication stores and/or distribution center transmit signals containing information about the selected buyers trading terminals in the shops prepare the ordered goods to be sent and send them to the distribution center where it is redirected to the selected on what pacelami trading terminals, also with communications stores on communications trading terminals transmit signals containing information about customer orders, and/or from the shops in the shopping terminals transmit information carriers with information on customer orders while in the trade terminal goods store and give to the buyers.

Feature of the method according to the present invention is that in the distribution center goods store.

The above-mentioned technical problem is also solved by the fact that the system of remote sales of goods according to the present invention contains stores, distribution center and a network of trading terminals having communication means for transmitting and receiving signals containing information about customer orders, with shops and/or distribution center designed to ensure the delivery of the ordered goods from stores to the distribution center, distribution center and/or trading terminals are designed to ensure delivery of goods from a distribution center in trading terminals and the terminal has a capability of storing and delivery of goods to customers.

A feature of the system of the present invention is that the distribution center configured to store goods.

The present invention is illustrated h is tegami, which figure 1 shows a diagram of a system for distance selling of goods, selected as a prototype system of the present invention, figure 2 shows a diagram of a system for distance selling of goods, which realizes the above hypothetical modification of the prototype method, figure 3 shows a diagram of a system for distance selling of goods according to the present invention.

As a prototype system of the present invention is selected distance sale of goods (figure 1), including:

shop 1;

- set (net) trading terminal 3, comprising at least two trading terminal 3.

Also, figure 1 shows the routes 13 the delivery of the ordered goods buyers of the magazine 1 in the vending terminal 3.

The above hypothetical modification of the prototype method is implemented in the system of distance sale of goods (figure 2), including:

- many shops 1, comprising at least two shops 1;

- set (net) trading terminal 3, comprising at least two trading terminal 3.

Also figure 2 shows the routes 13 the delivery of the ordered goods buyers from stores 1 in vending terminal 3. As can be seen from the diagram in figure 2, the implementation of a distance sale of goods in the system manifests the above drawback,namely, every store 1 from the specified set delivers the goods in vending terminal 3 from its place picking orders regardless of other shops 1 of this set.

The method of distance sales of goods of the present invention is implemented in the system of distance sale of goods (figure 3), including:

- many shops 1, comprising at least two shops 1;

distribution center (RC) 2;

- set (net) trading terminal 3, comprising at least two trading terminal 3.

In the process of implementation of the method according to the present invention, the above components of the system of the present invention generate and support the following two types of traffic streams of interest: the flow of goods, consisting of the acts of navigation (shipping) ordered by the buyers of goods and information flow, consisting of acts (session) transmission and reception of various information on customer orders.

For the purposes of commodity flow shops 1 included in the system of the present invention, is configured to:

- acquisition of goods in accordance with customer orders;

- ensure the delivery of the ordered goods in RC 2. This is a similar alternative possibility distribution center 2 (see Yes is it). If this feature is implemented in RC 2, in this case, it may not be implemented in some or even all shops 1 included in this system of sale of goods;

- ensure delivery (return) of goods from RC 2 in the appropriate stores 1. This is a similar alternative possibility distribution center 2 (see below). If this feature is implemented in RC 2, in this case, it may not be implemented in some or even all shops 1 included in the system of the present invention, and then such shops 1 perform only reception of the goods delivered (returned) from the RC 2.

Depending on the specific implementation of the system of the present invention the delivery of stocked goods from stores 1 to RC 2 or the return of goods from RC 2 shops 1 implement appropriate technical means stores 1 and/or distribution center 2 (hereinafter in the present invention under the technical means of the participant of the system is understood as a means belonging to the participant, and the means by which third-party organizations, leased or otherwise engaged by that party to perform its functions within the framework of the system). If delivery of the goods from any stores 1 to RC 2 (return of goods from the C 2 shops 1) implement technical means these stores 1, to ensure delivery of each of these shops 1 has at least one truck or, if this store 1 sells compact goods in small quantities, by courier.

Distribution center 2 is a stationary structure (building, room), which for the purposes of commodity flow is configured to:

- ensure the delivery of the goods stocked in accordance with customer orders from stores 1 to RC 2. As mentioned above, this is a similar alternative shopping opportunities 1. If this feature is implemented in all stores 1 included in the system of the present invention, in this case RC 2 can be configured to only receive goods from shops 1;

- ensure delivery of products in vending terminal 3. This is a similar alternative trading terminal 3 (see below). If this feature is implemented in all the shopping terminal 3, included in the system of the present invention, in this case it may not be implemented in RC 2;

- ensure delivery of goods, unclaimed or returned by the buyers from the trade terminal 3 in RC 2. This is a similar alternative trading terminal 3 see hereinafter). If this feature is implemented in all the shopping terminal 3, included in the system of the present invention, in this case RC 2 can be configured to only accept goods delivered from vending terminal 3;

- ensure delivery of the returned goods in the appropriate stores 1. This is a similar alternative shopping opportunities 1, however, this feature may not be available in RC 2 only if it is implemented in all stores 1 included in the system of the present invention.

Advanced distribution center 2 can be made with the possibility of storing goods taken from stores 1 for delivery in vending terminal 3 to or received from the trade terminal 3 for delivery to the appropriate stores 1 or in other trading terminals 3.

To perform the above functions of commodity flow distribution center 2 has, in addition to business (office) premises, driveways, loading and unloading platforms, the dedicated storage area and warehouse technical equipment (loaders, trucks, lifts etc). Depending on in RC 2 ways of placing and possibly storage of goods, warehousing zone RC 2 is divided into marked (highlighted) areas (cell section)and/or in this storage area, install shelving, perhaps the storage of goods. In addition, if a distribution center 2 is made of at least one of these features ensure the delivery of the goods, in this case, RC 2 additionally has an appropriate fleet of trucks.

Vending terminal 3, included in the system of the present invention, are stationary structures (buildings, premises), each of which includes, in addition to business (office) premises, two separate sitting area: warehouse area and the area of customer service. For the purposes of the organization of the flow of goods vending terminal 3 is configured to:

- ensure delivery of goods from RC 2 in vending terminal 3 and the placement of these goods in the warehouse area of the shopping terminal 3. As mentioned above, this could be an option similar functionality distribution center 2. If this feature is implemented in RC 2, in this case, it may not be implemented in some or even all of the shopping terminal 3, included in the system of the present invention, and then such terminal 3 performs only reception of goods from RC 2 and placement of these goods in the warehouse area;

- storage of goods in warehouse area;

- transfer of goods from the storage area in the service area for delivery to buyers;/p>

- conduct the buyers acceptance of the ordered goods in service;

- transfer of goods returned by customers of the service area in the storage area;

- ensure delivery of goods returned or not demanded by the buyers from the storage area of terminal 3 RC 2. This is a similar alternative possibility distribution center 2. If this feature is implemented in RC 2, in this case, it may not be implemented in some or even all of the shopping terminal 3, included in the system of the present invention.

To perform the above functions of the organization of the flow of goods each vending terminal 3 has a loading and unloading platform, warehouse technical equipment (forklift, Autocar, lift etc). Depending on the trading terminal 3 of the allocation and storage of goods storage area of the terminal 3 is divided into marked (highlighted) areas (cell section) and/or in this storage area, install racks for placement and storage of goods. In addition, storage area equipped with equipment for the storage of goods of the widest range of products, including refrigerators and freezer for perishable products. For the movement of goods from the storage area in the area serve the project and back in the terminal 3 can be installed conveyors (for example, similar to the conveyors used at airports for baggage to passengers). Area customer service provides technical means for receiving goods buyers: bench tables, equipped with electrical outlets, fitting rooms, etc. If payment rules of order adopted in the system of the present invention, allow for the payment of the goods when they are received (acceptance) to the buyer in the terminal 3, in this case, the trading terminal 3 is additionally equipped with the necessary technical equipment (cash register, terminal for acceptance of Bank cards and so on).

If any of the trading terminal 3 carries out the delivery of goods from a distribution center 2 in their storage area or delivery of the goods returned or not demanded by the customers, RC 2, in this case, each vending terminal 3 is additionally equipped with at least one truck.

If any of the trading terminal 3 provide customers an additional service for the delivery of received goods to specified buyers address, in this case, the trading terminal 3 is additionally equipped with at least one truck and/or a passenger vehicle. The implementation of such services is beyond the scope of the present invention.

As it was indicated the ANO above, in the process of implementation of the method according to the present invention, the participants of the system of the present invention and buyers collectively generate and maintain the flow of information, consisting of acts (session) transmission and reception of various information on customer orders. In a preferred implementation of the system of the present invention, this information flow is formed by the signals containing the information that is transmitted from the communication means buyers of communication of the various participants in the system and communication with some members of the system of communication other participants. To enable the transfer of signals from each of the two parties involved in the act of transfer-acceptance information, involve mutually compatible communication (modem, telephone, Fax machine, etc), connected to the corresponding channels of communication (the Internet, the public switched telephone network (PSTN), and so on).

In addition to the transfer of information about customer orders by means of signals provided by the transfer of specified information between participants in the system of the present invention through various media: computer diskettes, paper and So forth in the present invention when considered Stargate the other piece of information regardless of which of the above methods, this information is transmitted to indicate certain structured pieces of information, which from the point of view of successful transmission of the entire object (which is considered to be successfully transmitted and accepted only if accepted in whole and without errors), use of the word "message". Messages used in the system of the present invention, are described in detail when considering the method according to the present invention.

Regardless of the above-described messaging shops 1 participating in the system of the present invention, complementing the goods on the basis of customer orders, prepare along with appropriate shipping documents. In a preferred implementation of the system of the present invention uses a single shipping document format, which is prepared and transmitted in electronic form, and in this case, the participants in this system are equipped with automatic means for completing, signing, recording and processing of shipping documents. Detail the use of shipping documents considered in the method according to the present invention.

Figure 3 also shows the routes 12 the delivery of the ordered goods buyers from stores 1 to RC 2 and routes 23 delivery of goods from the RC 2 in that the covering terminal 3. Detailed use of routes 12 and 23 are disclosed in the description of the method according to the present invention.

The method of distance sales of goods of the present invention is carried out as follows (hereinafter, wherever not specified, will assume the preferred embodiment of this method). When entering the next store in the system of distance sale of goods under the present invention this store assign unique in the system identifier, which is used, for example, the verbal name of the store or its address. Instead, a possible implementation of the method according to the present invention, in which a unique store identifier in the list of stores participating in this system of selling goods is a number incremented one higher number of previous entered into the system store.

In preparation for the beginning of the sale of goods by the method according to the present invention store negotiates with the national order of delivery of goods in the EC and return the goods in the store, including the schedule and methods of delivery (return). If, after the alignment has been determined that the store provides delivery of goods in the EC (picks up the goods from RC), then in this case in the store develop primary and alternative routes is the supplying of goods in RC (return of goods from DC) otherwise, the development of these routes are conducted in the distribution center. Also a possible order of delivery of the goods from the store at the centre at which delivery of the goods shall be transferred mainly to the store, but the RC also provides delivery in cases where the opportunities of the store is missing for maintenance of stream orders (for example, when the failure of a hardware store or during surge flow of orders through the shop, significantly exceeding the average level of order flow). If necessary to avoid queues at loading and unloading sites distribution center unloading taken out of stores, each store for the transportation and unloading of goods in the distribution center shall designate one or more specific time intervals during the day. In addition, the store agrees with RC the order of message exchanges, including communications, message formats, etc. In a preferred implementation of the system and method according to the present invention, the order of message exchanges is set the same for all members of the information exchange.

Adding another trading terminal in the system according to the present invention, this terminal also assign the ID, the uniqueness of which provide one of you is opisannyh ways of assigning unique identifiers to the shops. After this, all the shops involved in the sale of goods, report the details of the newly added trading terminal: ID, name, address, telephone number and other Possible alternative implementation of the method according to the present invention, in which the stores if necessary, quickly get the details of any of the trading terminals of the Internet portal, known to all participants in this system (see below).

During preparation of the next trading terminal to the beginning of the sale of goods by the method according to the present invention RC assigns the trading terminal the order of delivery of the goods to the terminal (return of the goods from the terminal), including the schedule of delivery (return). Also in the distribution center to develop primary and alternative routes of delivery of goods in the terminal (the return of the goods from the terminal). In addition, the RC reports this trading terminal the exchange of messages.

If necessary to avoid queues at loading and unloading sites distribution center during the loading of the goods to be shipped in retail terminals, loading and shipment of goods in each of the terminals are in the distribution center in one or more specific time intervals during the day. It is more effective on usestat delivery of goods from RC in trading terminals in the night: first, at night the roads are less busy road, and, secondly, this approach allows daytime work RC release for the reception of goods from shops. As a consequence, in such an implementation of the method according to the present invention and RC, and trading terminals will handle goods around the clock.

Since in the method according to the present invention provides for the transmission of the shops in the shopping terminals information on customer orders (see below), for this reason every member in the system of the present invention store and trading terminal must agree with each of the already participating in the system, respectively, terminals and stores the exchange of messages containing specified information, including the method of delivery of messages, communication tools, etc. By analogy with the above hypothetical modification of the prototype method the total number of such bilateral agreements for all shops and retail terminal system according to the present invention will be equal to the product of the number of shops the number of trading terminals. In order to reduce the number of permits to the value equal to the total number of stores and trading terminal, in a preferred implementation of the method according to the present invention in advance (at the stage of the organ and system of the present invention) develop one or more options specified order messaging for all future participants, and then regularly are in the system lists all of the shopping terminal, containing all necessary details of these participants in the system. In particular, if the reception of orders in the method according to the present invention are carried out through the Internet portal, then these lists of participants of the system can be maintained in this portal. In this case, each store may at any time get (download) the latest list of terminals with their details on the relevant pages of this portal. Accordingly, the same opportunity is given to each trading terminal in respect of the stores. The holder of the specified web portal may be, for example, distribution center, and in this case, it is equipped with the necessary computer equipment and communication facilities to access the Internet. It should also be noted that in this implementation of the method according to the present invention the above-mentioned agreement for each participant of the system is, in fact, to join one of these options is the order of message exchanges by signing a contract with this system in the face of, for example, a distribution center.

Trade deal between the store and the buyer in the way of distance sales of goods of the present invention is SL is blowing. In a preferred implementation of the method according to the present invention, the buyer places an order in the store, which is included in the system of the present invention, through the website of this store on the Internet (or through the online portal, representing the store). In the ordering process as the buyer has taken action on the selection or input of any data relating to this order, with the means of communication of the buyer, connected to the Internet, is routed to the appropriate means of communication store or an Internet portal signals containing information about these actions of the buyer. The sequence of actions of the buyer ordering the same sequence described above in the method prototype, namely: being on the website of the relevant shop or on the website of the Internet portal, the customer reviews posted on this site electronic directory, searches for and selects the desired item, then "pushes" the selected item to the shopping cart, specifying the desired number of units of this product. However, as indicated above, the appropriate signals with information about the ordered goods are sent with a communication to the buyer on the means of communication store or an Internet portal. If necessary, the buyer repeats the above process of selection of the goods until such time, the eye will not form the shopping cart.

Building a shopping cart, the buyer fills out an electronic order form, which specifies the following details: first name, last name, and, if required by store, telephone number and/or email address. The phone number or email address of the buyer may need in store for feedback from the buyer, in particular in order to confirm the buyer receiving his order or to notify the buyer of the receipt of the ordered goods in a distribution center or selected by the buyer trading terminal (see below). In another variant implementation of the method according to the present invention instead of specifying the buyer of their personal data, on the contrary, in the store assigns to buyer unique identifier, allowing for the delivery of the goods to ensure that the goods are issued to the person entitled to receive the goods. Using the specified unique identifier allows the stores in the framework of the method according to the present invention to carry out commercial transactions with anonymous buyers.

There is also a variant implementation of the method according to the present invention, in which the reliability of the trading transaction with the buyer, including anonymous, provides a method protected by a patent RU №2174708 (priority date 15.11.2000). In this embodiment of the method according to the present image is meniu store offer customers pay for their orders payment to a dedicated account in the transit Bank. The buyer in connection with the product order assigns for the payment of this individual goods code (in the preferred implementation of the method vary from order to order), and then pays for the goods by the payment allocated to the specified account, in addition to payment reports transit Bank assigned to this payment code. For receiving the goods in the trading terminal, the buyer has referred to the code of the trading terminal in the presence of the buyer associated with the transit Bank and the check received from the buyer code. The recipient receives the goods ordered (respectively, the store of transit Bank funds in the amount of payment the buyer) when the matching condition is reported from the trade terminal in transit Bank cipher with cipher previously obtained a transit Bank in addition to the above payment of the buyer.

When filling out your order form, the buyer chooses one of the offered payment methods. In the method according to the present invention, the method of payment is not specified - store can offer the buyer any payment method, including the one described above in the prior art. In the checkout process, the buyer chooses one of the offered trading terminal for receiving the ordered goods. For select trade terminalfactory offer list contains names, addresses, phone numbers and other possible details of these terminals. In some cases it is more convenient for the buyers can be the method of choice of the trading terminal, in which (way) to the buyer offer a map of the city or region covered by the system of sale of goods, placed it legends trading terminal, and when the cursor is over the designation of each of these terminals next to this symbol is formed by a rectangular window that contains the details of this terminal. Placing the cursor on the symbol selected trading terminal, the buyer confirms his choice by pressing the appropriate key input, thereby initiating the transmission from the communication means used by the communication tool store or an Internet portal signal containing information about the selected buyer of the terminal.

Unlike the above-described method of the prototype, in the method according to the present invention, the buyer is not obliged to choose the trading platform directly in the checkout process. It may be convenient to the buyer, in particular, if the store agreed a long time of execution of this order (for example, up to several months) and the buyer at the time of ordering cannot determine how the trading terminal it will be convenient to receive the goods after a specified period of time. As will be described further in the method according to the present invention, the buyer must finally choose the trading terminal after transmission of the ordered goods store in the centre.

In addition to the specified information, the buyer may, in addition to the ordering of goods to order some extra services, such as custom (advanced) testing of this product in its acceptance in the trading terminal (other examples of possible additional services below in the description of the method according to the present invention). When you are finished ordering, the buyer means of the website confirms that all of the data you entered (in this case, as mentioned above, the trading platform may be not yet chosen). If the buyer is not indicated in the order form selected trading terminal, the buyer is asked to log in or register, for example, by the method described above in the prior art (indicated buyer authorization is needed, so that he could again cause the shape of your order and choose the trading platform; see below). If the buyer has placed an order through the online portal, after confirmation of the order by the buyer all adopted this portal information about this order is automatically sent from the communication means of this Internet portal via the Internet to the appropriate means of communication store, which is to carry out further maintenance of this order. Thus, transmitted from the communication means of the buyer signals with information about the ordered goods in any way, directly or indirectly (through an Internet portal), proceed to the means of communication of the store.

If acceptance of buyer's order in the store is not absolute (for example, upon receipt of the order at the store verifies the ability to perform this order, in particular check the availability of the ordered goods in stock), after successful verification of this possibility in the store assigns to order order ID, unique within a given store. Required unique order identifier may be provided, for example, by assigning each adopted this store the order of the rooms, one larger the number of the previous order. Then store guide at the indicated e-mail message containing an acknowledgement of this order, and generated store the unique ID of this order, the composition of the order and approximate (or maximum) the date of its execution. Regardless of this, this information can inform the buyer at the indicated phone number. Information about each adopted by the store maintain order in the store, at least until the completion of the execution of this order.

As mentioned, the pre is respectful of the implementation of the method according to the present invention buyers execute orders through Internet sites (private shopping sites and/or sites, Internet portals, representing the respective stores), using appropriate means of communication. However, it is possible to use other remote methods of ordering, including those mentioned above in the description of the known methods for distance sale of goods.

After acceptance of buyer's order in store spend the acquisition of the goods in accordance with this order (it is possible that, in accordance with the selected buyer when ordering conditions in the shop to start the acquisition of the goods only after receipt to the Bank account of the store required prepayment). Then in the store or otherwise attached (e.g. glued) to the stocked product label (label, label)containing the IDs of this order, store and selected by the buyer of the trading terminal ID of the trading terminal point in the label in case the buyer to the date of registration of this label told the store about the selected terminal). After that stocked the goods delivered from a shop in the centre. Delivered by one of the pre-designed routes. Depending on agreed between the store and the RC of the order of transfer, delivery of goods in the EC are carried out either by road (or courier) store or transport R is Opredelitel center. It is possible realization of the method according to the present invention, in which in the normal mode, the transfer of goods carried out in RC vehicles store, and RC executes the specified transmission only in critical cases, for example in case of illness of the driver (courier) store or failure of the vehicle store. Unloading of vehicles delivering goods from a shop, carry on loading docks RC using appropriate storage hardware. At the same time to unload this vehicle distribution center in advance designate certain loading and unloading platform, or the driver of this vehicle, arriving in RC, independently selects one of the free in this moment of sites. The most desirable such a routine transfer of goods in the EC, according to which the vehicle store arrives in RC and unloaded in a strictly defined time intervals. In case of delay that a vehicle will be forced to wait for the release of any of the loading and unloading areas of the distribution center. It is likely that in the system of the present invention will participate some quantities of the stores with little or uneven flow of orders and as a consequence, the transfer of goods from these shops in DC will be implemented irregularly. In this case, a possible variant implementations of this method in which each store in advance (e.g. the day before) notify the RC of whether this store to perform the next transfer of goods in the EC, and then in the distribution center have the ability to optimally distribute loading areas between those stores that transfer of goods in the EC at the present day, and also to free up more sites for motor vehicles, latecomers to their time of discharge. Such a notification sent from a shop in RC in the free form (e.g. by email or by phone) or in accordance with a uniform procedure, a pre-established distribution center for all stores of this system for the sale of goods.

Adopted by the distribution center store the goods placed in free cells (sections) of the storage area RC (on the floor and/or racks), using the appropriate storage hardware. It is also possible implementation of the method according to the present invention, in which for convenience the subsequent loading of goods sent to trading terminals, warehouse area distribution center split is up to the sector, each corresponding to a separate trading terminal or group of closely spaced terminals. In this case, each accept the goods are placed in the sector corresponding to the trading terminal, which has yet to deliver the goods (provided that appropriate this product, a message regarding the trading terminal by this time have already arrived in the EC; see below). If in respect of any goods such messages were not received, then these goods are placed in the private sector. Regardless of the described partitioning the storage area on the sector, you can split the storage area on RC parts, each of which corresponds to the products specific dimensions. And then, for example, large appliances (refrigerators, washing machines and the like) is placed on the ground floor, distribution center, equipment smaller ones on the second floor, and so on.

To improve the efficiency of processing of goods in the warehouse area of the RC, it is advisable to conduct automated registration of these products. Possible, for example, the following implementation of the specified account. All of these cells (sections) of the storage area of the RC in advance (for example, when RC) assigns a unique number. In particular, if in the EC applied the above partitioning the storage area on the sector, in this case a unique number ACE the key is formed from two parts: the accommodation sector and the cell number within the sector. In the store, preparing the goods for transfer to RC, additionally placed on the above label barcode containing the above identifiers: order, shop, shopping terminal (last ID may not appear in the barcode). Accordingly, each employee RC, receipt of goods, equip mobile (laptop) computer with a connected barcode scanner. During the unloading of the goods stocked in accordance with this order, the employee using the barcode scanner reads the specified bar code, when installed in the specified computer program writes a record containing derived (extracted) from this barcode identifiers in a spreadsheet maintained locally in your computer. Then, after placing this item in one of the cells (sections) of the storage area of the RC, the officer adds the specified record a unique number in this cell in the warehouse system RC. At least once a day (for example, when processing is complete for the current day shipping goods from shops) all RC staff who receive goods on this day, carry accumulated per day in local spreadsheets records taken during the day the goods in a common spreadsheet (table inventory RC), webshows the computer system of the distribution center.

Because the method according to the present invention will be placed in RC products the widest range with a large variety of mass-dimensional characteristics, it seems appropriate in the acquisition of goods in shops to place a relatively small product or group of products relating to each specific order, in a separate small container, select a store from the unified number of dimensions, and each container outside the or otherwise attached (e.g. glued) resealable envelope of a waterproof material, resistant to a wide range of weather conditions. Before sending the container with the goods in the EC in the specified envelope in the store is placed above the label accompanying the product. Because these containers are released each time after sending the filled goods to customers, it is possible to reuse containers with the following scheme of movement of containers in the system of the present invention. Initially, the containers used in this system sizes stored in the RC. Each store contemplating the use of these containers, before the sale of goods by the method according to the present invention orders in RC the required number of containers of various sizes. Gave the e, after each delivery of goods that are Packed in containers, from this shop in the DC to the stores return flight (usually empty, unless there was a return of the goods in this shop) is brought from RC are the same containers (or others on request shop), but only if it is empty. Similarly, the vehicle that brought the next flight containers with the ordered goods in any of the trading terminal, return flight (usually empty) takes in RC empty containers released after acceptance by buyers previously delivered to the terminal of the goods. Thus, is a constant circulation of containers within the system of the present invention.

If in the above the label received in the RC together with the goods, you specify the ID of the trading terminal, in which the RC must deliver the goods, in this case from RC delivers the goods specified in the trading terminal in accordance with the procedure described later in this invention. Otherwise, in the distribution center to store the goods in his half of the cell (section) storage area RC before receipt of the corresponding message (instructions) from the store.

If at the time of transfer of the goods, completed in accordance with the buyer's order from a shop in the RC buyer in the e have not chosen the trading terminal for receiving the goods, in this case, the store remind him of the need to make this choice, contacting the customer by phone and/or sending a message to the email address specified in the buyer's order (if the buyer has specified these details in order. If the buyer exceeded shop the deadline for selection of the trading terminal, the store void this order, and then notify the buyer of one of the following methods (if available; see note above), and initiate the procedure of return of the goods described below. If cancelled the order has been prepaid by the buyer, store returns to buyer the amount of the prepayment.

To choose the trading terminal after processing of your order (i.e. separate procedure), the buyer, using appropriate means of communication, goes to the store (or website Internet site representing this store), is authorized, then the buyer gets, for example, on your personal page. On this page the buyer finds the record of this order and funds page calls the form of this order to edit (change). When this output order form allows the buyer to edit (change) only the choice of the trading terminal, all other fields of the given f is RMA the buyer may only view. Selecting a trading terminal in the above way, the buyer means the page confirms your choice, thereby initiating the transmission from the communication means used by the communication tool store or an Internet portal signal containing information about the selected buyer of the terminal.

If at the time of receipt of communication with the buyer on the means of communication of the store signal containing information about the selected buyer of the terminal, from this shop already sent the appropriate goods in the EC, in this case, upon receipt of this signal in shop form and send to RC a message containing the IDs of the shop this order and this trading terminal. Depending on the specific implementation of the method according to the present invention, this message is sent from the communications store on the means of communication distribution center via a signal containing specified information (e.g., modem in the form of a computer file), or make out in the store this message in the form of a computer file on electronic media (such as floppy disk) or in the form of a paper document and transmit this information carrier in RC closest next flight vehicles carrying goods from this shop in the centre. The village is e receipt of the message corresponding to the mark goods in the distribution center as designed for delivery in this terminal filling contained in the specified message identifier of the terminal in the above-mentioned label accompanying the product. In addition, if the distribution center is used dividing the storage area into sectors, the goods in respect of which received the message, move out of the sector reserved goods with uncertain delivery address (in this sector, the product was placed in the RC), in sector allocated to the trading terminal. If a distribution center used the above automated accounting of goods, then upon receipt of this message in the corresponding entry in the table inventory contribute identifier of the terminal.

A possible alternative implementation of the method according to the present invention, in which the buyer instead of the above-described transmission signal with information about the selected trading terminal in the store sends a signal containing the specified information from your communication on the communication distribution center. In addition to RC, it was possible to determine which product is the announcement of the buyer, the latter additionally includes in the message the information about the store and the order (for example, the identity store and order). Upon receipt of the message from the buyer in the distribution is the center mark in the above way the product as intended for delivery to this terminal. In addition, with communication RC is directed to the means of communication appropriate store the message containing the ID of this order, notify the store that the buyer reported in RC about the selected trading terminal. Such notification store you want to shop, as described above, did not cancel the order after the deadline of the choice of the trading terminal.

It is also possible implementation of the method according to the present invention, in which the buyer sends his means of communication described above, the signals containing information about the terminal as a communication tool shop, and communication centers. When such duplication and store, and RC receive information about the selected trading terminal is guaranteed regardless of the health system of communication between the shop and RC) and as quickly as possible.

Once at the centre of one of the above methods was reported by the selected buyer trading terminal, RC deliver the goods in the trading terminal that is specified in this message. For delivery of goods in the trading terminals in the distribution center, it is preferable to use trucks. As mentioned above, each trading terminal that is participating in the system of the present invention, in the distribution is the center appointed the order (including the schedule) delivery of goods at the terminal. Preferable in this order delivery, in which for each trading terminal in the distribution center allocate separate truck, the delivery is made at least once a day, mostly at night. All trucks for loading designate in advance loading and unloading area RC and the time of loading.

Such delivery is as follows. A truck traveling in any trading terminal, in the time allotted him handling area RC. Further goods intended for delivery to this terminal through a warehouse technical means is loaded into this car. In particular, if the distribution center used the above partitioning the storage area on sector loading send the goods placed in the sector allocated to the trading terminal. If a distribution center used the above automated accounting of goods, from the table inventory select all records containing the identifier of the terminal, and then loading send the goods stored in cells (sections) of the storage area of RC that are listed in these records. After the download completes, the car delivers the goods in advance otrabotannogo route to this terminal.

In the terminal arrivals from RC trucks unload at the loading docks of the terminal with storage hardware. In principle, once placed in the storage area of the trading terminal the goods are ready for transfer (grant) to the buyer. However, if the rules of the system of the present invention from the trade terminal must inform the stores on receipt of goods from the RC (in order from stores could, in turn, notify the appropriate buyers), in this case by means of communication of the terminal, took this product is directed to the means of communication appropriate store the message includes the identifier of the order, inform the store about the receipt of goods from the EC. If sending the message trading terminal cannot be identified by source of the message (for example, in the described embodiment, the transmission of messages through RC), in this case, the terminal is included in this message and the ID of this terminal.

Obtained from the RC product by itself is not enough, so that the terminal can send the goods to the buyer and correctly complete this bargain, because, as described above, the set of information about the order, received in a trade term is l directly to the goods, the minimum and includes identifiers of this order and store specified on the aforementioned label. This ordering information is not enough to ensure that the terminal could be sure that the goods are transferred to the person entitled to receive the goods. Without more information about this order, employees of the trading terminal is unknown, paid if the goods and, if he was not paid in advance, what payment method the buyer at the time of making this order. In addition, it is expedient if necessary to report from a shop in the trading terminal for more information specific to each order, for example, that the buyer additionally ordered in store custom (advanced) testing of the product during its acceptance in the trading terminal, or, on the contrary, the buyer ordered goods without testing (so if you want to test it in case of acceptance, the buyer will be charged for this service in the terminal); the buyer additionally ordered the delivery of the goods from the trading terminal on the buyer's nominated address and possibly have already paid for this extra service; buyer ordered goods anonymously and for its receipt must show the assigned buyer at the store in ividually identifier; to guarantee the obligations of the store, the buyer must present the employee of the trading terminal ID, etc. From the above it is clear that the information about the buyer's order, which must be transferred from the shop in the trading terminal can vary widely from order to order.

In connection with buyer's order, the store generates a message that includes at least the identifier of this order, as well as information about how the trading terminal can be sure that the goods are transferred to the person entitled to receive the goods. Depending on how the identity of the buyer was selected during the above procedure of remote order, as such information is corresponding to the ID of the customer: the customer's passport data (for example, name), or assigned to the buyer in the store unique ID, or appointed by the customer and communicated to them in transit Bank individual cipher, etc. In the method according to the present invention can also be used at the same time several of the listed identifiers of the buyer. The message also includes information about paid whether this order. In addition, you may receive this message in luceti in themselves above for more information specific to this order.

The specified message containing information about the buyer's order, the store passes into the trading platform or by means of the signal transmitted from the communication means of the store on the means of communication of the terminal, or through an information carrier, for example, in the form of a paper document or in the form of a computer file on a floppy disk. If according to the rules of the specific implementation of the system of the present invention, the store is obliged to transfer into the terminal information about the buyer's order by the legally significant paper document, in this case it makes sense to combine both ways of transmission of specified information in electronic form via the signal - for efficiency, and a paper document to comply with legal formalities.

Shops and shopping terminals participating in the system of the present invention, can communicate with each other is described in the present invention the message directly in a point-to-point, and indirectly, for example through the distribution center. In a point-to-point message is transmitted from a sender address on the address of the final recipient, and if the transfer is made through a communication network, using a unique addressing of subscribers (for example, by mail or via the Internet), then konecne the sixth recipient of the message sender can identify the sender of this message, and then this message may not include the identity of the sender and the final recipient. Otherwise (for example, when sending messages via the public switched telephone network (PSTN) in a situation where the means of communication of the final receiver not equipped with an automatic number identification of the caller - the caller ID) message must include, among other things, the identity of the sender. In the second embodiment, the exchange of the message sender specifies in it, among other things, the ID of the destination recipient of this message and, possibly, your ID, and then transmits this message to the RC. Distribution center, accepting this message, determine the contents of the ID of the destination of the recipient address of the recipient (as indicated above, details of all participants in the system of the present invention are known in advance and available to all participants), complement the message ID of the sender (if only this identifier is not already contained in the message), then forward this message to this address. In a preferred implementation of the method according to the present invention stores and vending terminals are exchanged with each other messages through DC, and all steps in the processing of messages in RC you alsaudia automatic means.

After the store received from the trading terminal of the above message about reception of the goods from the EC and, in turn, from the shop of one of the above methods has given to this trading terminal relevant information about the customer's order, from the store notify the buyer who ordered the goods, the goods are ready for acceptance, by calling the customer by phone and/or send a letter to the email address specified in the order (if the buyer has entered your phone number or email address in order).

In principle, the above-described notification to the buyer about the readiness of the ordered goods for acceptance is not required to implement the method of the present invention. Instead, the delivery time of the goods in the trading terminal can be pre-announced by the shop when you receive the order, or out of the trading rules of the store, or the purchaser may, for example, periodically call this trading terminal (as indicated above, phone numbers, trading terminals are provided to customers as part of the details of the terminal when ordering on the website store or appropriate Internet portal) or you can go into the terminal, if it is convenient for the buyer (for example, on the way to work), and to find out from the employee's terminal serving pok is the lack, has not received any this terminal in the corresponding product. When a buyer submits that employee terminal ID of your order. Since in this case the buyer is just cope on receipt of the ordered goods, in this case it was not valid to identify the buyer.

Learn one way or another about the receipt of the ordered goods in the selected trading terminal, the buyer comes in the service area of the terminal for receiving the ordered goods at a convenient time in the time interval of the customer service of this trading terminal. Since, as indicated above, the preferred implementation of the method according to the present invention, the delivery of goods from RC in trading terminals are made at night, in this case, the trading platform can serve customers around the clock. Once in the service area of this trading terminal, the buyer is to receive the ordered goods makes the employee terminal serving buyers, the ID of your order, as well as the identity of the buyer defined during the execution of this order and submitted from store to this terminal. Specified employee terminal verifies the data provided by the buyer with the appropriate data content is beneficial in the message, previously received at this terminal from the store containing information about this order. No matter which way the buyer identification with matching synchronize employee data terminal receives from the storage area in the service area of the terminal of the goods and gives the buyer the goods for acceptance.

Further, the buyer shall accept the goods, if necessary, using existing in this trading terminal for this purpose hardware. In the course of acceptance of the buyer itself or an employee of the terminal verifies the identity of the presented goods ordered and condition of the goods. If necessary, the employee terminal advising the buyer on the characteristics of the goods and/or terms of use. After that, the customer finally decides to accept the goods or to refuse it. If the buyer has decided to accept the goods, then the employee terminal serving this customer, determines on the basis of information about the buyer's order previously entered in the trading terminal from the store, should the buyer pay for the product. If this order provides for the payment of the goods upon acceptance by the buyer, then the employee terminal (cashier) receives from the buyer's cash payment or BA the Bank card, then transfer to the buyer goods.

Upon transfer of the goods to the buyer with the means of communication of this trading terminal is passed to the means of communication appropriate store the message includes the ID of this order, notify the store that the goods received by the buyer. If sending the message trading terminal cannot be identified by source of the message (for example, in the above embodiment, the transmission of messages through RC), in this case, the terminal is included in this message and the ID of this terminal. Upon receipt of the message store trade deal between the store and the buyer in the way of distance sales of goods of the present invention is completed.

If the terminal product was not accepted by the buyer (the product proved to be defective or damaged, was delivered the wrong item etc) or buyer for any reason refused the goods, then the employee terminal serving the buyer returns the goods back to the warehouse area of this trading terminal. After this communication with this trading terminal is passed to the means of communication appropriate store the message includes the ID of this order, notify the store that the product from ergot by the buyer. If sending the message trading terminal cannot be identified by source of the message (for example, in the above embodiment, the transmission of messages through RC), in this case, the terminal is included in this message and the ID of this terminal. The goods stored in the warehouse area of the trading terminal before entering orders on this item from the corresponding store.

After receipt of the trading terminal of the above reports that the goods are rejected by the buyer, at the shop again put this product in the above-mentioned electronic catalog hosted on the website of this store on the Internet or on the website of the Internet portal, representing the store. The sequence of actions carried out in the store after the adoption of the new order in the basket which includes this product depends on whether this new order is the same set as previous order for the rejected goods, or does not have. If the complete set of the new order is different from the configuration of the old order, then with communications store is passed to the means of communication above the trading terminal a message containing the ID of the previous order and the indication of this terminal to send this item back to the store. On receipt of this message is, from the trading terminal take this product back in another car RC flight. In the distribution center this product overload in another vehicle heading (for example, a return flight) in the specified store. Upon receipt of the goods in the store, complete it in accordance with the new order. The next steps of the store with respect to this product is fully identical to the steps described above when considering trades in the method according to the present invention.

If the complete set of the new order is identical to the configuration of the previous order, the steps of the store are determined by the trading terminal has selected a new buyer. If the new buyer has chosen to receive this product in the same trading terminal, then with communications store is passed to the means of communication of the terminal a message about a new order containing at least the IDs of the old and new orders (the ID of this terminal can also be included in the message, for example, in the case of the formation of this message automatic store). Upon receipt of this message in this trading terminal specified in the message ID of the previous order are in the warehouse district this product to fill this commodity n the first label, indicating in it the identity of this store, new order, and perhaps this terminal, then attach the new label for this product instead of the previous labels. Subsequent transfer of the goods to the new buyer in this trading terminal is carried out in accordance with the above description of a trading transaction in the method according to the present invention.

If the new buyer has chosen to receive this product in other trading terminal, then with communications store transmitted to communication terminal, storing the product, a message about a new order containing the IDs of the old and new orders, as well as the ID of the selected new customer of the trading terminal. Upon receipt of this message in the terminal storing the goods, as described above make out and attach to the product a new label containing the IDs of the store, new order and the chosen new buyer of the trading terminal. Then from this trading terminal take this item back in another car RC flight. In the distribution center this product overload once the vehicle departing from the RC in the selected new customer trading terminal (in accordance with the terminal ID specified in the new ethics of the ke). Subsequent actions selected new customer trading terminal with respect to this product is fully identical to the steps described above when considering trades in the method according to the present invention.

As already indicated, regardless of the above-described messaging each store participating in the system of the present invention, complementing the goods on the basis of buyer's order, issued if appropriate shipping document. In a preferred implementation of the system of the present invention uses a single shipping document format, hereinafter referred to as the invoice or simply invoice. When compiling the specified invoice at the store put it, at least, the ID, the composition and value of this order and the identifier of the store. In addition, the invoice can enter the ID of the selected buyer of the trading terminal (in case the buyer to the date of registration of the invoice said the store about the selected terminal) and other data disclosed next.

The present invention provides for the registration and transfer of the above invoices in paper and in electronic form. If the system of the present invention are paper invoices, in this case, so the I implementation of document management which shop in addition to the product make four copies of the invoice, which is then delivered together with the goods in the EC the same motor vehicle. After taking this product in RC one instance of the specified invoice leave in RC, the remaining three copies are delivered together with the item in the appropriate trading platform. In the terminal, the buyer accepted the goods, shall sign all three copies of the invoice, after which one copy shall pass to the buyer together with the goods, the second instance is left in the terminal, and in the remaining instance affix a mark indicating that the goods transferred to the buyer, and then this instance is passed from the trading terminal with the nearest flight vehicle back into RC, where this instance is passed with a regular trip to the store.

In a preferred implementation of the system of the present invention invoices are processed and transmitted in electronic form, and in this case, all the participants in this system are equipped with automatic means for completing, signing, recording and processing of shipping documents. In this implementation in the store completing the invoice in the form of an electronic document signed by electronic signature, and sent to the RC or on a data carrier (in the example, on a floppy disk) together with the corresponding product, or by a signal transmitted from the communication means of the store on the communication centre. In the distribution center retain this electronic document in the accounting system of shipping documents, and passes it on in the trading terminal in the same way that this document was received at the centre. In the terminal also stores the received e-invoice in the accounting system of shipping documents, and print it out in triplicate for a buyer, the corresponding store and the trading terminal. Further, these three copies of the invoice on paper is processed as described above.

Also possible that the implementation of the present invention, in which part of the above-described electronic invoice additionally include the above information on customer orders reported from shops in the trading terminal. In this form of electronic bill of lading serves as messages containing specified information, and as a shipping document, thereby eliminating the need for separate (duplicate) transmitting messages, containing information about customer orders.

The use of a distribution center in the method according to the present izopet the tion allows on the one hand, to minimize costs shopping on the content of their delivery services (including vehicles), and on the other hand, largely or even fully load the car, delivering goods from RC to retail terminals (for each trading terminal on one flight originating goods from shops). The combination of the mentioned factors is almost completely eliminates the underutilization of capacity delivery services, characteristic of the prototype method. Moreover, the method according to the present invention dramatically improves the efficiency and hence profitability of modern distance sale of goods.

In a preferred implementation of the method according to the present invention for any vehicle delivery, making the next flight for the delivery of goods from the store in RC or RC in the trading terminal, unload once, and completely at the end point of the route. In this case, before each flight vehicle delivering the goods in his body is securely fixed when loading. In addition, as mentioned above, trucks distribution center in most cases will be downloaded to a significant extent or completely. Obviously, in a fully (or almost fully) loaded body to secure the goods n is much easier than significantly underutilized body. Thus, the method according to the present invention virtually eliminates the increased demands for quality and technology of securing goods in the truck delivery.

As mentioned above, in a preferred implementation of the method according to the present invention the delivery of the RC in each of the trading terminal is performed not less than once per day. In the above procedure, the return of the goods rejected by the buyer in the trading terminal of the goods placed in the warehouse area of the terminal, and then, subject to receipt of appropriate store the above instructions on return of the goods is transferred to the RC return flight the next truck that delivers the goods in the trading terminal. Thus, the rejected goods with a minimum of one loading and one unloading) additional costs not later than the day is in the distribution center, where it can be as promptly delivered to the other trading terminal (if completing a new order on this item is identical to the configuration of the previous order) or returned back to the store again with minimal additional cost. Thus the method according to the present invention eliminates the problem of irrational procedure is s return.

In the method according to the present invention, each buyer may wish to obtain ordered in different stores goods-in-one trading platform, the most convenient for him, thus saving considerable time and money.

The method according to the present invention is free from the drawbacks described above hypothetical modifications of the prototype method. Indeed, the use of a distribution center allows us to reduce the number of routes of delivery of goods, and the number of legal relationships between members of the system of the present invention from the above-mentioned value, equal to the product of the number of shops on the number of trading terminals to a value equal to their sum, which in practice gives the proportionate reduction of total expenses of the participants in this system. For example, according to the above formula, the implementation of the method according to the present invention in the system, including thirty shops and ten trading terminal, will allow, in a first approximation to reduce these total cost of the order. Further, as indicated above, the preferred implementation of the method according to the present invention, the transmission of shipping documents from the shops in the shopping terminals is carried out electronically through the RC, with shipping documents have the t same for all participants in the system of the present invention, the format, making it easier (in particular, it allows to automate) the receipt and processing of these documents in the trading terminals (and RC). Finally, because the delivery of the goods in trading terminals is carried out not from the stores and distribution center, in this case, the queue for loading and unloading platforms trading terminals become impossible.

1. Method of remote sale of goods, namely, that the goods sold through the trading system, containing stores, distribution center and a network of trading terminals, and communication with customers communication stores transmit signals containing information about the order buyers of the goods, communication with customers communication stores and/or distribution center transmit signals containing information about the selected buyers trading terminals in the shops prepare the ordered goods to be sent and send them to the distribution center where it is redirected to the selected buyers trading terminals, also with communications stores on communications trade terminals transmit signals containing information about customer orders, and/or from the shops in the shopping terminals transmit information carriers with information about orders, buyers is atela, while in the trading terminals of the goods stored and issued to customers.

2. The method according to claim 1, characterized in that in the distribution center goods store.

3. The distance sale of products that contain stores, distribution center and a network of trading terminals having communication means for transmitting and receiving signals containing information about customer orders, with shops and/or distribution center designed to ensure the delivery of the ordered goods from stores to the distribution center, distribution center and/or trading terminals are designed to ensure delivery of goods from a distribution center in trading terminals and the terminal has a capability of storing and delivery of goods to customers.

4. The system according to claim 3, characterized in that the distribution center configured to store goods.



 

Same patents:

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2 cl, 12 dwg

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The invention relates to an advertising business, particularly to a method of presenting information about consumer goods

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2 cl, 12 dwg

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4 cl, 3 dwg

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FIELD: mechanical engineering.

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7 cl, 2 dwg

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2 cl, 2 dwg

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7 cl, 7 dwg

FIELD: electronic equipment.

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2 cl, 5 dwg

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4 cl, 19 dwg

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